Retail Excellence Consultancy
WHERE RETAIL LEADERS ARE FORGED, AND EXCELLENCE IS YOUR STORE IDENTITY
WHY TIRA?
Welcome to a new era of retail excellence at TIRA. Our proven strategies have dramatically shortened training durations, enabling a more dynamic presence on the shop floor and embedding a crystal-clear understanding of our customer experience mission throughout the workforce. We are proud to report a sales uplift of 20% year on year for one of our retained global clients.
Our commitment goes beyond immediate results. We have meticulously developed comprehensive change management plans, including detailed hypercare phasing schedules, to ensure sustained excellence across all global markets. Explore how our innovative approach can revolutionize your retail operations.
Our Services
DON'T TAKE IT FROM US, TAKE IT FROM OUR CLIENTS!
Fredrik Englund, CEO at Alfort & Cronholm
"I highly recommend Kayleigh Fazan as a keynote speaker for any event focused on service excellence and corporate culture. At the 2024 DIY Summit, Kayleigh gave an engaging and insightful talk comparing how two DIY retailers approached sales differently, showing how their corporate values and investment in service skills made a huge difference in outcomes. Her speech made everyone think about these issues in their own organizations. Kayleigh’s delivery was not only interesting but also very professional and interactive. If you want to learn about the impact of service and corporate culture in an engaging way, Kayleigh is a fantastic choice."
Store Manager, Skechers
"I've loved the Customer Experience Workshop today and cannot wait to share our plans with my team. Kayleigh understands the reality we face in retail and came with very practical solutions to help us succeed. I want more training like this!"
Claire Bell, Rituals
Kayleigh approaches every aspect of her work in a proffessional and respectful way. Her innovative ideas and energy to turn action into results is infectious.
Whilst working on a complex project for our business in the last 5 months she has been able to reimagine the Selling Ceremony. She has been able to influence key stakeholders, across all markets, to make the changes that need to happen. Her communication skills are excellent and her dedication to do the right thing is admirable.
Her impressive knowledge of the retail industry has helped ensure we have future proofed our Selling Ceremony whilst protecting what is precious to us as a brand. What is even more impressive is how quickly she was able to identify solutions and actions. Thank you Kayleigh.
Anyone who is lucky enough to work closely with her is blown away by the quality of her work and observations. I wouldn't hesitate to work with her again and strongly recommend her to anyone thinking of it. You won't regret it!
Consumers want to be inspired by your people and connect with your brand!
You may be thinking, well duh, I know this!
Let's look at the reality of customer service today.
How many times on a typical shopping trip are you truly inspired by the experience?
If you visited 10 stores at your local mall, I bet the SAME one or two brands met or exceeded your expectations.
You left feeling delighted and happy.
The others? Bland, forgettable, uninspiring - possibly the next brand to slowly disappear off the high-street...
Kindness
We believe that kindness lifts humanity. As humanKIND, we should all be practicing this daily.
We mind our words and actions and are careful with people's minds & hearts.
Positivity
As a bunch of eternal optimists finding that silver lining is in our DNA. Attitudes spread, and so we choose to spread positivity!
Trust
Trust is the bedrock of our business. Acting with integrity as an extension of your business.
Quality
All of our work is carefully curated for you. We use the latest trends, insights, and analysis to make informed decisions. Our aftercare is the best in the business.
Here at the International Retail Academy, we understand and value that emotional skills start young and we feel a complete alignment with the great work HVF are doing with young children in schools.
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We have partnered with Human Values Foundation and we donate 5% of each service to the Foundation.
Thank you.