In a nutshell, this is what we do for you
Help retailers develop softskills of frontline teams to create exceptional customer experience, driving sales and KPI's
Train employees how to not leave their personality at the door (personal branding for your teams)
Help retailers to implement OMNI solutions into your stores without disrupting in-store processes and at the same time, ensuring teams use each service in optimal ways
Retail Team Coaching
Corporate Communication and Change Management
Develop Leadership Behaviours
Consumers of the NOW want to be inspired by YOUR people.
We take good teams and make them outstanding!
The International Retail Academy is the only Company that specialises in helping individuals learn, grow and succeed in the Retail Sector - right from securing the dream role through to training retail Management and Corporate support functions. We coach the person; helping them to overcome limiting beliefs such as confidence so they can become their best self and contribute in massive ways to your business.
We embrace individual growth and encourage collaborative capabilities.
Competence and confidence are critical pieces of the puzzle that transform a good team into becoming great!
You may be thinking, well duh, I know this!
Let's look at the reality of customer service today.
How many times on a typical shopping trip are you inspired by the experience?
If you visited 10 stores at your local mall, I bet the SAME one or two brands met or exceeded your expectations.
You left feeling delighted and happy.
The others? Bland, forgettable, uninspiring - possibly the next brand to slowly disappear off the high-street...
Our consulting and retail coaching services get your people thinking deeper about their impact and influence, we unblock fears around selling and we inspire your teams through energetic, educational and motivational sessions that unleash talent and get your people thinking more holistically about their actions and impact.
One of our signature workshops that was huge hit with GAP is the Personal Branding Workshop. This is entirely crafted in accordance to your needs and can be discussed upon contact. The workshop can be delivered face-to-face or virtually, paced at your team needs.
At the bottom of this page you'' find the GAP testimonial.
Client Connection = Conversion! Conversion of footfall into more sales.
Everyone knows that people buy from people - and I’ve lost count of the amount of times I’ve NOT purchased because the service and experience was poor at best. Consumers have a choice there and then, to buy in your store or, go online and perhaps get distracted by a competitor.
This doesn’t need to be how your retail business is run.
We coach your leaders and teams to think and act with intention.
Ultimately, you get to enjoy more sales going through the tills, more conversion, more enjoyment and confidence throughout the workforce, leading to happier, retained talent.
Kayleigh has partnered with...
Our aim is simple:
To grow businesses through retained talent and bring immersive, world class experiences to the consumer
How many great people did your retail business lose last quarter?
If labour turnover is high double-digits, there is an issue.
Losing a core team member is felt far and wide, yet the pace of the business doesn't allow for leaders to pause and hold conversations on exactly how to prevent or delay this from happening.
Several times in my own corporate retail career, I have persuaded people on the edge of job searching to stay longer. These people didn't report into me and the poor experience driving them to look elsewhere was born out of the poor relationship with the manager and/or peer to peer challenges.
We firmly believe that everyone has a talent and a skill to offer.
As leaders, it is important to recognise, appreciate and value each team member as often as possible.
Now, you may not have the time or capacity to continually be touching base with everyone, which is why we have created a retail coaching service specifically bridging this gap.
By bringing our services to your stores or corporate office provides an inspiring, engaging and immediate impact to each team member.
Kayleigh will work shoulder to shoulder with your retail team (both at stores and the office support functions) to coach, guide and support in continued habits of success building.
Having full retail experience and a deep understanding of people, Kayleigh is able to quickly identify the core root to any issue and start to unwind this. Importantly, Kayleigh can break down any barriers regarding team performance, construct effective feedback, break down any fears of selling, work on confidence crushers that are restricting growth and unlock more skills that are stopping your team from achieving greatness.
The only International Retail Training Development Academy.
Your Retail teams hold vast amounts of influence and power over every consumer that walks into your store.
They literally hold the keys to unlock sales!
The retail teams who care deeply about their work will convert more clients.
The retail workers who are simply plodding along are actually costing you money. You know this!
Which one appeals more?
By employing, nurturing and continually developing a high-performing retail team you will enjoy more sales, better retention and healthier profits!
Retail coaching is perfect for any team. Do you say yes to any of these:
Had a change in Management
Opened new location(s)
Planning scaled expansion
New to physical retail
Labour turnover continually high
Business results are mediocre
Large sites need deeper support
New to OMNI implementation
Coaching is delivered live in-store AND virtually, depending on your needs. Kayleigh works from the ground up, firstly discovering the retail landscape, then partnering with head office functions to ideate and design future ways of working.
Forming new working habits takes time, building high performing teams and creating mindset shifts, competency building to ultimately enjoy breakthroughs in business results.
If you are serious about overcoming existing pain-points and supporting your workforce in taking retail results to the next level, hit the contact form and let's get started!
Daily retail coaching in UK & Europe is charged at £90ph exc VAT - this can be discussed and booked through the contact page. Alternatively I can provide a project fee depending on your brief.
Create an exciting environment for your teams and customers!
SKYROCKET above your competitors with our team building workshops - the most impactful investment you'll ever make with your people.
We understand how important it is that Retail teams get the most recent and relevant training so that they can create an exciting environment for each other and your customers.
Retailers who actively and intentionally change the course of their trajectory through our coaching, workshops and training will be the ones who enjoy success and growth for years to come.
Happier teams = better business!
We don’t need to reinvent the wheel. We need to burn it, take that ash, apply pressure and create diamonds of the future!
We are so passionate about inspiring your retail teams that we guarantee an immediate uplift in team energy, confidence and competence to create communities inside of your physical locations.
Why does this matter so much?
Look, let's be honest, most retail teams today get away with hiding behind a big logo. The product sells itself. Budgets have been met, happy days...right?!
Well, maybe once upon a time that would have been enough.
Did you know that by 2025, 75% of the workforce will be Millennials? (Born between 1980-1995).
Millennials care deeply about working with brands who make a positive difference to the planet and society. Partnering with us will ensure your retail leaders and teams are ready for that future, today.
Our retail training academy offers team training either in-house or virtually which will be tailored to your company to ensure that your learning outcomes are achieved.
We are the catalyst of change in this industry and will treat your business as if it were our own.
Working in true partnership to take your retail teams to that next level and future-proof your longevity on the high-street.
Our retail training academy also offers wider services around personal brand development and we have helped companies to understand and leverage the power of client reach through building personal brands.
LinkedIn and Instagram are great places where each of your employees are 'hanging out' and also, where your customers are too! Everyday, we consume around a mile of scrolling content. Let that sink in!
How awesome would it be if your people, by the hundreds and the thousands are creating content around your brand.
An employee with a strong personal brand has 10x the reach of a business!
Look at the brands who have exploded into rapid growth; they leverage and encourage personal branding. Which, is born out of trust and encouragement from their employers.
Creating an exciting and immersive retail environment must be at the top of your agenda in 2022 and beyond.
You spend time and money recruiting the best people, now you want to develop and coach those team members to further grow your business. The cost of not investing in your people far outweigh a partnership with us.
Retail turnover from corporate offices to stores are abnormally high - we put this down to 2 things.
Unfocused or poor leadership and lack of succession opportunities.
We are uplifting, encouraging and positive.
We can give you the ideas and strategies to develop your people - who grow the business.
We facilitate awesome experiences for learning to ensure maximum uptake.
Excitement breeds energy, and energy multiplies, resulting in more client interaction, better conversations and more sales.
In a sea of sameness, be the shark! Get some BITE!
I partnered with The International Retail Academy recently delivering personal branding training workshops for our entire workforce - what a fantastic, engaging experience!
From our very 1st conversation right through to completion, Kayleigh has been super passionate, knowledgeable, creative & solution oriented delivering above & beyond our expectations. T
The workshops were delivered in a bespoke, engaging way that suited our culture & values, receiving excellent feedback across the board. I highly recommend The International Retail Academy for training solutions & workshops
Talent Acquisition, GAP
Here at the International Retail Academy, we understand and value that emotional skills start young and we feel a complete alignment with the great work HVF are doing with young children in schools.
We have partnered with Human Values Foundation and we donate 5% of each service to the Foundation.