Happy Shopper from Retail Training Company

The only International Retail Training Development Academy.

Consumers of the NOW want to be inspired by YOUR people.
We take good teams and make them outstanding!

The International Retail Academy is the only Company that specialises in helping individuals learn, grow and succeed in the Retail Sector.

We embrace individual growth and encourage collaborative capabilities.

Competence and confidence are critical pieces of the puzzle that transforms a good team into becoming great!

You may be thinking, well duh, I know this! Let's look at the reality of service today. How many times on a typical shopping trip are you inspired by the experience? If you visited 10 stores, I bet the SAME one or two brands met or exceeded your expectations. You left feeling delighted and happy.

The others - bland, forgettable, uninspiring - possibly the next brand to slowly disappear off the high-street...

Our workshops and retail coaching services get your people thinking deeper about their impact and influence, we unblock fears around selling and we inspire your teams through energetic and motivational sessions that unleash talent and potential.

Connection = Conversion! Conversion of footfall into more sales.


Everyone knows that people buy from people - and I’ve lost count of the amount of times I’ve NOT purchased because the service and experience was poor at best. Consumers have a choice there and then, to buy in your store or, go online and perhaps get distracted by a competitor.


This doesn’t need to be how your retail business is run.

We coach your leaders and teams to think and act with intention.


Ultimately, you get to enjoy more sales going through the tills, more conversion, more enjoyment and confidence throughout the workforce

Support Group Meeting

Create an Amazing Team EXPERIENCE!

Check out our Workshops and see how we can help you build your focused, energised team!

Our aim is simple:
To grow businesses through retained talent and promote the benefits of working in the Retail Industry

How many great people did your retail business lose last quarter? 

If labour turnover is in double-digits, there is an issue.

 Losing a core team member is felt far and wide, yet the pace of the business doesn't allow for leaders to pause and hold conversations on exactly how to prevent or delay this from happening.

Several times in my own corporate retail career, I have persuaded people on the edge of job searching to stay longer. These people didn't report into me and the poor experience driving them to look elsewhere was born out of the poor relationship with the manager and/or peer to peer challenges.


We firmly believe that everyone has a talent and a skill to offer. 

As leaders, it is important to recognise, appreciate and value each team member as often as possible.

Now, you may not have the time or capacity to continually be touching base with everyone, which is why we have created a retail coaching service specifically bridging this gap.

By bringing our services to your stores or corporate office provides an inspiring, engaging and immediate impact to each team member. 

Kayleigh will work shoulder to shoulder with your retail team to coach, guide and support in continued habits of success building. 

Working with your existing go to market strategies to leverage capabilities and to strengthen deeper relationships with brand purpose and vision.

 Having full retail experience and a deep understanding of people, Kayleigh is able to quickly identify the core root to any issue and start to unwind this. Importantly, Kayleigh can break down any barriers regarding team performance, construct effective feedback, break down any fears of selling, work on confidence crushers that are restricting growth and unlock more skills that are stopping your team from achieving greatness.

Your Retail teams hold vast amounts of influence and power over every consumer that walks into your store. Far more influence than possibly anyone in the whole organisation!

Let that sink in!


The retail teams who care deeply about their work will convert more clients.

The retail workers who are just plodding along are actually costing you money. You know this!

Which one appeals more?

By employing, nurturing and continually developing a high-performing retail team you will enjoy more sales, better retention and healthier profits!

Retail coaching is perfect for any team who have:

  • Recently undergone disruption

  • Had a change in Management

  • Opened a new location

  • New to physical retail

  • Labour turnover continually high

  • Business results under-performing

  • Large sites that need deeper support

Coaching is delivered live in-store AND virtually, depending on your needs

Forming new habits takes time, building high performing teams and creating mindset shifts, competency building to ultimately enjoy breakthroughs in business results.

If you are serious about overcoming existing pain-points and supporting your workforce in taking retail results to the next level, hit the contact form and let's get started!

Daily coaching in UK & Europe is charged at £550 VAT included - this can be discussed and booked through the contact page.

Create an exciting environment for your teams and customers!
SKYROCKET above your competitors with our team building workshops - the most impactful investment you'll ever make with your people.

A couple at a business meeting

Want the Job?

Whether it is starting your retail career or going for that promotion, we can help you stand out with our CV and LinkedIN services.

We understand how important it is that Retail teams get the most recent and relevant training so that they can create an exciting environment for each other and your customers.

Retailers who actively and intentionally change the course of their trajectory through our coaching, workshops and training will be the ones who enjoy success and growth for years to come.


Happier teams = better business!


We don’t need to reinvent the wheel. We need to burn it, take that ash, apply pressure and create diamonds of the future!

We are so passionate about inspiring your retail teams that we guarantee an immediate uplift in team energy and confidence.


This retail training academy offers team training either in-house or virtually which will be tailored to your company to ensure that your learning outcomes are achieved.

We have carefully devised a set of must-have workshops that will land immediate impact with long-lasting effects. 

We are the catalyst of change in this industry and will treat your business as if it were our own.

Working in true partnership to take your retail teams to that next level.

Our retail training academy also offers wider services around personal brand development and we have helped companies to understand and leverage the power of client reach through building personal brands.

LinkedIn and Instagram are great places where each of your employees are 'hanging out' and also, where your customers are too! Everyday, we consume around a mile of scrolling content. Let that sink in!

How awesome would it be if your people, by the hundreds and the thousands are creating content around your brand. 

An employee has 10x the reach of a business!

Look at the brands who have exploded into rapid growth; they leverage and encourage personal branding. Which, is born out of trust, passion and purpose.


Creating an exciting retail environment must be at the top of your agenda. You spend time and money recruiting the best people, now you want to develop and coach those team members to further grow your business.


We are uplifting, encouraging and positive. Facilitating an awesome experience for learning.

 Excitement breeds energy, and energy multiplies, resulting in more client interaction, better conversations and more sales.

In a sea of sameness, be the shark! Get some BITE!

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"Thank you so much Kayleigh for your CV help and advice! With your help I managed to get 5 interviews in the space of 2 weeks which in the current climate is amazing!


I have now found a temporary role and managed that within 3 weeks if being made redundant.


When I come to start applying for full time positions again I will do so with confidence knowing that my CV is looking good and showing my best qualities and transferable skills! The best money I could spend!"

Lizzie K.

Senior Consultant and Manager

Huma Values Foundation

Here at the International Retail Academy, we understand and value that emotional skills start young and we feel a complete alignment with the great work HVF are doing with young children in schools.

We have partnered with Human Values Foundation and we donate 5% of each service to the Foundation.


Thank you.

5% of all sales will go to Human Values Foundation