Have a question? Have a look here and see if we have answered it already!


Why do I need a professionally written CV?

Often we are too close to the details, failing to step back and write in such a way that engages the end-user. By having us write your CV, we will perfectly capture your skills and personality to create a real stand out profile that catches the attention of the end-user

Is the file editable?

YES! So you can add to it throughout your career, which is awesome!

What does ATS stand for?

Applicant Tracking System. Often companies (particularly medium-large sized businesses) will use ATS to filter non-essential profiles.

ATS has a hard time processing PDF, logos, photos and more.

Simple is always best!

Do you only write CVs for Retail?

Short answer, no!

We have written CV's for Designers, Merchandisers, fresh Graduates and more. Our passion is retail, but we can help you outside of this speciality. 


What if I am not happy with the result?

To date, we have had zero negative feedback, but if for any reason you'd like an amend, we will do that once, with no charge. 


Workshop FAQs

Covid times, we can't meet face to face, what is the solution?

Virtual workshops can be delivered in small groups or larger area groups.

For example, the 1st and 2nd workshops are really beneficial to all store based employees, this can be split into 2-3 parts (as you prefer), ensuring all team members have the chance to attend an awesome live session.

The 3rd and 4th workshops speaks to aspiring Management up to and including Area Managers. This can be delivered as a group or 121 (as you prefer)


Is it death by PowerPoint?

There are some slides to offer a constant visual, however, I inject information, energy and practical solutions through verbal training. From my own experience, I know the value of seeing a presentation but also appreciate that younger generations just want to arrive at the nitty gritty, get to the crux of information to learn and grow!


We'd like to hold a socially distanced session in our store/office, how does this work?

Great! Working with people face to face is very impactful and I'm delighted to offer this. I work a month in advance, ensuring content is bespoke to your teams. 

For Workshops in the UK, travel and accommodation is billed with the final invoice. For Workshops around Europe and the Middle East travel and accommodation is arranged upfront.


How long is each workshop?

I have a bite sized version of each, specifically for the virtual sessions, each lasting 2hrs.

The full whammy of each workshop lasts 4 hours - better delivered in a face to face space. So, if I were to visit you we're looking at half a day for 1 workshop through to 2 days of intensive retail coaching.


We already have customer service and operational practices in place, how will yours compliment this?

Great question! The training I offer is anchored in soft-skills development and understanding of why these elements should be delivered. Without re-writing your wheel, we will explore the importance of operational routines, what happens when everything is working really well and what happens when key links are missing. I offer real examples of what memorable service looks and feels like and give practical solutions in resolving conflicts, how to be empathetic and how to actively listen. All of which bridge the skill gap between your brand methods and the 'how' to get there in real-life application 


How do we pay?

Upon booking, there is a non-refundable 50% deposit to secure the date(s). Within 10 working days of workshop delivery, the outstanding 50% is payable


What is my ROI?

A happier workforce, higher chances of retention, a more skilled team passionate to add value to customer experience and overall business results