Sales & Service
Workshops
Get your retail teams energised, focused and engaged with our workshops that have a lasting impact!
Our workshops, designed with NLP practices and TIRA's unique methodology, are essential for businesses committed to developing and retaining top talent. The first 100 days of a new hire are crucial, and our workshops ensure lasting success by building competence, confidence, and effective leadership.
Tailored to your needs, our sessions address key areas like leadership and feedback, packed with insights, activities, and practical tools. We focus on transforming mindsets and enhancing influence—the true power in today’s business world.
Our workshops resonate with millennials and Gen Z, your future leaders. We also offer bespoke workshops and follow-ups with participants two weeks after the session for added support.
Our Workshops
World Class Customer Exerience
The energizing activities set the tone to help teams understand client needs and overcome common selling fears.
By analyzing the purchase journey and building confidence in sales, this workshop equips teams to elevate their approach and consistently deliver "wow" moments for clients.
Selling with Head & Heart
A high-energy, fun-filled workshop where teams engage in self-reflection, physical activities, and soul-searching, all while building stronger connections with their peers. The day culminates in a team movie that captures the experience, creating lasting memories and inspiring even the quietest team members.
Values, Culture & Coaching
This intensive workshop equips your teams with actionable strategies, mindset shifts, and practices to implement immediately for instant ROI. We help uncover limiting beliefs and internal narratives that hinder progress, enabling them to identify and capitalize on areas of potential. This workshop is also suitable for corporate HQ functions.
Not just any workshop!
Did you know our NPS following our latest workshop was 86% - considering the average retail store customer experience in the UK is 42% I'd say we're pretty good at delivering YOU an incredible experience.
It's what we do.
Sales & Service Workshops are all tailored for YOUR unique needs
Founder & Managing Director, Miccys
"Thank you so much, for the inspiring coaching of our team in the Netherlands and Belgium. A great team became even better after days of inspiration"
District Manager, Skechers
"Spending these days with you in my stores have been so refreshing. I have lots of new ideas about leadership and driving positive change in the district. Looking forward to seeing you again"
Store Manager, Rituals
"The training videos (on softskills to sell) opened my eyes. My team are now using these techniques and we feel understood. Thank you for listening and bringing something very practical"
Retail is evolving
94% of employees
say that they would stay at a company longer if it simply invested in helping them to learn.
Workforce Learning Report 2019
LinkedIn
Future leaders are millennials and Gen Z.
This generation have different paradigms to previous generations.
Google is their teacher.
They pick up information fast!
Gone are the days of outdated training methods, delivered by people who have not got the experience of actually working in the relevant position. Think about it; would you take advice on your new car purchase from an expert in boats? Probably not!
This does not resonate for the audience or have a lasting impact on teams today.
Generations today, inside stores want to learn from people who have 'walked the path' and I have walked every retail path!
Teams want to be heard, they want to be a part of something meaningful, they want to contribute and they want to move through the ranks faster than any previous generation.
We at TIRA understand that.
Team building is usually left to the Store Manager; but the SM has a hundred things to do in a week. Training, development, coaching, team building is not high on the list. They are busy organising the new floorset, chasing up on delayed deliveries, mapping the back of house, getting audit ready, assessing commercials, reporting to HQ, managing people matters, driving operations.
Store Managers need the chance to re-group and grow themselves into better leaders.
This is where our unique, one of a kind winning workshops come into play.
We have devised an inclusive, activity based and challenging set of workshops that truly speak to your teams and have a lasting impact on thoughts, actions and daily habits.
I look forward to supporting you very soon!