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Business Consultation

Coaching and Communication to Activate High Performance

  • Coaching to match personality types.

  • Hard coaching vs soft coaching

  • How to give (and receive) feedback

  • The Guiding Principles of Coaching

  • Considered Communication

Less management, more coaching

Great Managers tend to be great doers. They organise, they get stuff done! The downfall of a highly operational leader is they tend to miss the coaching opportunities - the moments where they can offload tasks onto other people whilst at the same time, developing that team member.


Coaching teams to believe they can achieve anything doesn’t happen overnight. But the moment the mentality is switched and open for that is exactly when behaviours and habits start to develop.


Future Managers do not appreciate being told what to do. Countless studies have been completed that reveal Millenials and Gen Z crave to be a part of the process - they have a voice and if they disagree with something, they are likely to challenge it. This often leads to uncomfortable team atmosphere and strain which shows up in poor results.

The communication of a retail team is the foundation for success.

 Retail teams ultimately crave a few things - being heard, enjoying their time at work and feeling a sense of achievement. This is, to an extent, what everyone wants! Yet, we fail to authentically and considerately communicate these things.

With almost 80% of employees leaving due to poor relationships with line management, one could almost certainly underpin communication as the root cause. 

    Communication, with intent is the foundation for effective leadership and an inclusive coaching style of management should be adopted to implant trust throughout the team.

People want to feel seen and heard - this workshop gives this experience.


Tell me once, I won’t remember...get me involved and now I’m paying attention. 

This is exactly what this workshop is about.

Less telling, more doing.

Unlike our other workshops, this is largely a facilitation of role-plays and plenty of inner work. This enables your team members to creatively think about the day-to-day situations and logically approach each exercise and learn from one another.

The great thing about this workshop is that everyone has the chance to shine/participate and be heard. Every opinion and approach matters and your teams will feel a real sense of achievement by the end of the day.

Workshop Overview

“I don’t want to step on anyone's toes so I’m not saying anything” should be a thing of the past. If your team member sees a way to do something better, this triggers a conversation.


In this workshop we uncover the limiting beliefs and internal narratives we tell ourselves that actually stop progress. By not speaking up, you could actually be holding business results back! 


During this workshop, each person will grow their knowledge in:


  • Self-awareness

  • Facilitating a great conversation

  • Fortune in the follow-up! One sit down chat achieves little; follow-up formula!

  • Identifying when to take coaching approach into performance management 

  • Confidence building to deliver difficult conversations with facts 

  • Learning your coaching style; through activities 

  • Considerate communication; what excellent looks like

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What others say...

"I was lucky enough to join an online seminar with Kayleigh, it was really informative and helpful for myself and my team.

I had a 1:1 session afterwards where I learnt about effective ways to coach a specific team member. The techniques transformed our relationship and we are so much happier and effective now.


We learned a lot from Kayleigh and highly recommend The international retail academy as a must for all."

Shez N.

Team Leader


These 7 hours or so are best delivered with intimate sized groups, anything from 3 to 12. If you want more participants, I will bring in support coaches for breakout sessions.


2 weeks after, we will follow-up with everyone on a 1:1 basis as part of our aftercare service to close the learning loop of this workshop.

Learning Outcomes

  • Style of coaching to best match each person

  • Hard coaching vs soft coaching

  • How to give (and receive) feedback

  • Guiding principles of coaching - The Method

  • Communicating to achieve team harmony and high performance

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