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"I am on a mission to inspire, develop & retain talented people within the Retail Industry."

Kayleigh Fazan-white-high-res (1).png

Founder. The International Retail Academy

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The International Retail Academy (TIRA) was founded in 2020 to help retail professionals master the art of delivering an outstanding service culture in stores that result in more sales - without the weird feeling of 'selling'

I believe that retail is a gigantic hub of connection - bringing people and technology together to attract consumers to buy into your PHYGITAL spaces! (Coined that word, I personally love it)!

We all saw how the pandemic accelerated online growth and, at the same, quickened the pace of major global brand demise on the high-street.

The future of physical retail is hanging on a knife edge - it is upto leaders to drive innovation, hire and retain the best talent and more importantly, give consumers a reason to come in - and, a reason to come back!

What we see alot of in the industry is a culture of calculation.


Meaning; we are obsessed with data (sure, data gives us insights to make good decisions)...and therefore the problem that many retail brands have is this: if it can't be measured, it doesn't matter.

Which, is not correct at all.

It is often the intangible behaviours, attitudes and habits that become actions. These are where we can help you grow exponentially!

TIRA offers a range of services:

  • Retail Consulting & Projects. Everything from discovery, design to delivery and sustaining if required. Expertise include all facets of in-store activity. Customer Exprience, Operations, Visuals, Communications & more. We can work with you or offer a full 'done for you' package. Projects are usually calculated at an hourly rate.

  • Retail Coaching. Kayleigh and her team will work shoulder to shoulder with your teams to coach through trust building with customers, confidence in selling high-ticket, problem-solving, resilience and more. Day Rate £680 plus expenses.

  • Retail Workshops. Kayleigh and her team deliver impactful retail training through signature workshops, curated from 20 years experience in the industry - to give teams the confidence and competence they need within their roles to convert more clients into more sales. Prices start at £350 per head, per day. For groups larger than 50 we can discuss fees.

  • Customer Experience Retained Training. From as little as 1,997 per month you will receive bespoke video and presentations to educate and inspire your teams. We deliver a hardskill training to build competence and a softskill training to develop the person; because great training isn't only looking at the how but going deeper into the beliefs of the person selling. An ideal solution to save on internal headcount(s)

  • Motivational CX speaker. If you are running a retail kick-off meeting, or a sales conference you might want to book an energetic, thought provoking speaker to help ignite beliefs and passions in your people. Kayleigh has delivered talks at PVH, International Franchise show, The Retail Week Live and will be speaking at The Retail Technology Show later this month

The International Retail Academy actively champions Retail careers; promoting the positives of working within retail and highlighting the incredible opportunities that people can have within the sector.

We are the catalyst of positive change in retail. 

We give you a toolset...which becomes a skillset...which improves mindset to build an outstanding service culture!

The Happiest Retailer on the Planet!


Hi I'm Kayleigh! An international leader and coach in all things retail.

I have worked on the sales floors of fast-paced lifestyle and premium brands progressed to lead multi-cultural, diverse teams in my operational leadership role across the Middle East and served as a Franchise Retail Leader from an office role in Europe.

Having 20 years of real ground experience into large format multi-site leadership, I have a holistic view of retail and know first-hand how to understand people, roles and responsibilities to unleash the greatest potential of individuals and teams.

From store doors to corporate floors - I love the world of retail and the people who drive it!

Brands I have worked with:

River Island


New Look


American Eagle Outfitters (Franchise)

Aerie (Franchise)

Folli Follie


New Balance

Under Armour (Franchise)


Tommy Hilfiger

Calvin Klein


Skechers (Ireland Master Franchise)

I am a Mum, Wife, Wellness and Fitness enthusiast, I was an amateur competitive bodybuilder 'back in the day' and placed 7th in the UK!

Originally from the UK, I currently live in The Netherlands but we serve clients across the globe.

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Retail Week Live

Main stage fireside talk on 'How to focus your store teams on what matters the most' together with André Pedersen, CEO Intersport Nordics. 

A fun, enagaging and down to earth discussion around empowering store teams and approaching workstreams from a bottom-up approach.

Published here


Guest Talk: Presenting with Gravitas

Kayleigh was invited to give a 45minute talk to the OMNI hub at PVH around presenting with gravitas. Here is what was said:

Wow! What an energy. Kayleigh did this with such passion and professionalism. The group is now armed with simple, practical tips to FLY (first lead yourself) when presenting! 


Podcast Guest. Retail Success!

Kayleigh was a guest on BEYOND THE COMPLEX Podcast, March 2022.

During this session, Kayleigh explored retail success through people, shopfloor engagement and how to effectively grow talent into dynamic, agile leaders of the future.

The Spotify Link to listen is here


Main Stage Speaker at Susa Summit

Speaking at this years online SUSA Summit, taking place October 12th-15th on the Hopin platform.

80+ sessions, 20+ workshops, unlimited networking and expos, over 60 hours of special programming #futureproofAfrica

More than 3,000 delegates enjoyed a truly immersive experience for the 2nd year running. Kayleigh is hoping to speak at the summit live, face-to-face once restrictions lift again.


Co - Author of Women Who Inspire

Women Who Inspire is a book featuring powerful female leaders across the globe. In my chapter I wanted others to be inspired by my journey and how I have overcome adversity through strength and mindset, leading to a successful and fulfilling life.

My chapter was named Embracing Discomfort.

The book is published across the UK, Middle East and Australia and available on Amazon

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"In Discussion With..." Speaker

"The Discussion with..." event was delivered to 50 people on EventBrite. Through this amazing opportunity I was able to help people, who were either looking to develop in their career or had been impact by the pandemic, get practical advice to get their next role. 

During the event we discussed the construction of a stand out application, and explored interview etiquette that would leave a positive and long-lasting impression on their future employer.


Positivity Summit Speaker 2021

The Positivity Summit is a global event founded and created by Cornell Thomas, the original Positivity guy and incredible thought leader.

I was invited to speak about the journey of adversity and how we can overcome challenges. I spoke about my corporate role loss and the decisions that followed - decide out of desperation to get another job, or decide out of inspiration to start my business! Well, here I am!

Founding Faculty Member of  The Real School

I am incredibly honoured to be a founding faculty member of The Real School. I have already had the opportunity to deliver several lessons to their attendees and I will continue delivering lessons once a month.  

What the attendees said:

"The most energising session I've ever been to."

"I really needed this. I've learnt so much in this hour."

"The Energy and delivery was incredibly engaging."

A MENA Speaker

A regular speaker for Middle East North Africa regions. Delivered a speak to a US Company on Mental Health & Stress Management.

Press Features

Modern Retail Published Talk from The Retail Week Live

The Sun Newspaper Print & Online

Women Who Inspire - Published Book

Biz Community (embracing Un-Retail)

The Telegraph - UK National Newspaper

Womens Own - UK Print Magazine

One Staff - Guest Blog

Beyond The Complex - Podcast Guest

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