The International Retail Academy (TIRA) was founded in 2020 to help retail professionals master the art of delivering an outstanding service culture in stores that result in more sales - without the weird feeling of 'selling'

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I believe that retail is a gigantic hub of connection - bringing people and technology together to attract consumers to buy into your PHYGITAL spaces! (Coined that word, I personally love it)!

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We all saw how the pandemic accelerated online growth and, at the same, quickened the pace of major global brand demise on the high-street.

The future of physical retail is hanging on a knife edge - it is upto leaders to drive innovation, hire and retain the best talent and more importantly, give consumers a reason to come in - and, a reason to come back!

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What we see alot of in the industry is a culture of calculation.

 

Meaning; we are obsessed with data (sure, data gives us insights to make good decisions)...and therefore the problem that many retail brands have is this: if it can't be measured, it doesn't matter.

Which, is not correct at all.

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It is often the intangible behaviours, attitudes and habits that become actions. These are where we can help you grow exponentially!

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TIRA offers a range of services:

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• Retail Consulting & Projects. Everything from discovery, design to delivery and sustaining if required. Expertise include all facets of in-store activity. Customer Exprience, Operations, Visuals, Communications & more. We can work with you or offer a full 'done for you' package. Projects are usually calculated at an hourly rate.

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• Retail Coaching. Kayleigh and her team will work shoulder to shoulder with your teams to coach through trust building with customers, confidence in selling high-ticket, problem-solving, resilience and more. Day Rate £680 plus expenses.

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• Retail Workshops. Kayleigh and her team deliver impactful retail training through signature workshops, curated from 20 years experience in the industry - to give teams the confidence and competence they need within their roles to convert more clients into more sales. Prices start at £350 per head, per day. For groups larger than 50 we can discuss fees.​​

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• Customer Experience Retained Training. From as little as 1,997 per month you will receive bespoke video and presentations to educate and inspire your teams. We deliver a hardskill training to build competence and a softskill training to develop the person; because great training isn't only looking at the how but going deeper into the beliefs of the person selling. An ideal solution to save on internal headcount(s)

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• Motivational CX speaker. If you are running a retail kick-off meeting, or a sales conference you might want to book an energetic, thought provoking speaker to help ignite beliefs and passions in your people. Kayleigh has delivered talks at PVH, International Franchise show, The Retail Week Live and will be speaking at The Retail Technology Show later this month

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The International Retail Academy actively champions Retail careers; promoting the positives of working within retail and highlighting the incredible opportunities that people can have within the sector.

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We are the catalyst of positive change in retail. 

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We give you a toolset...which becomes a skillset...which improves mindset to build an outstanding service culture!

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