Retail Store & Team Consulting
A bad customer experience is like a rat running across your table at your favourite restaurant!
You're never going back.
Retail Services
Wanting to take your already successful online brand and bring it onto the highstreet? Let's make it happen! With our end to end consulting from property research to operational processes, vendor partnerships, financial strategy to KPI planning, we will make it happen with you.
Consulting Experts
Our team of retail specialists will provide you with tailored solutions to build your brand's presence. Working closely with you every step of the way.
Visual Merchandising
We will create captivating in-store displays (furniture, props, pricing etc) with future-proofed must-have guidelines that continuously attract customers showcasing your products.
Customer Experience
We focus on creating seamless shopping experiences that keep customers coming back for more, boosting loyalty and sales.
Already Have Stores and Ready to Future Proof your Customer Experiences?
Explore our 3 packages
Learn Package | Great for new retailers with up to 5 stores
If you are brand new to retail and you launched your first store, congratulations!! Welcome to a fabulous world! Let's get you set up for success with our core LEARN package. You probably don't have an in-house trainer and I imagine you are wearing many hats..! We can take some of that weight from you.
So, how does this work?​
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Simple. You choose which package makes the most sense for your business.
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We have an onboarding call to build out your bespoke strategy. We build your kick-off document (the who, the what, the when etc).
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The initial contract is for 3 months at a fixed price.
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You can then maintain these services at a superb retainer fee per month, from 2,997 plus VAT for as long as you wish.
Let's dive into retail consulting a little further...
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Retail Consulting firms predominantly involve many rounds of meetings which lead to high costs for you and a partnership that mostly benefits the consultant (not the client)! We've seen firsthand how retail consulting plays out and to be honest, I'm not impressed. I'm here to serve retailers in actually moving the needle; not just talking about it.
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It is time to put an end to drawn-out, never-ending consultations and make way for a new style of retail consulting to future-proof your retail business; today.
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This is where The International Retail Academy comes in. Having walked the path of Retail Store Management, Area Management and Corporate functions, we have a holistic understanding of pretty much every function in a business.
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The International Retail Academy will reasearch, prescribe, design and coach on the solutions to your retail dilemma.
What some retail consulting firms will achieve in 18 months, we will achieve in 6 months, sometimes faster! It depends on where you are at and what goals you have.
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Plodding along, asking irrelevant questions, drawing out discoveries, etc is not our thing and wasting time is a big no from us - how is that going to serve you?
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One of our core values is quality and you'll see that we get to work on solutions with great pace and urgency; because your success is our success and together we go so much further!
Retail consulting is for you if
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You want a store or a specific area to achieve better KPI's
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You want them to achieve results you know they have done in the past!
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You need the team to pick up the pace and raise standards
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You want to improve your customer journey
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You want the team to have more confidence and competence
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Operating profit is in decline but closing the site(s) is not ideal
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Team turnover is unusually high
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Problems tend to come out of that store
BUT
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Your own time is stretched and limited
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You certainly don't have the bandwidth or resources within your team
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You've tried a few things, but a short while later, the same issues come up
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The last retail management consultant failed your expectations
This is where our retail consulting and coaching services come in...
As a heart-centered, people person I can quickly get to the truth of the matter in a kind, yet direct way. It's a skill I've learned over a career of 20+ years. Once I understand the landscape, together with the team, I can get to work on the solution.
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I often require access to all areas. For this partnership to yield the best outcomes, openness is required.
Retail Consulting Services are entirely bespoke to your needs and we have signed NDA's if required.
I do not apply plasters to the things that are going wrong - I apply surgery!
I dive deep to uncover core issues within your team, ensuring that your people are fully engaged and motivated to deliver exceptional customer experiences. Unlike others, I provide what you need to hear, not just what you want, to ensure your brand’s growth and stability.
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Did you know that over 80% of customers would buy more if they simply felt retail staff cared about them?
The opportunity to stand out has never been so available!
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Where most retail management consultants strive to simply consult and provide solutions, I have actually lived and seen it all, from all perspectives of the retail industry.
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This is why my methods and techniques work. Real experience. Real value.​
The Process in Accelerating your Retail Results
Your chosen store (or area) will enter into a 3 month retail consulting acceleration container and we provide detailed progress updates once per week, so you can be assured of positive progress.
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Here is what the 3 month acceleration could look like for your business:
Customer Centricity
Full assessment of customer journey and experience
People
Competence and confidence of team - from the leader to the part time employee
Operations
Complete 360 review of all front and back of house operations
Marketing & VM
Entire review of all marketing moments and visual strategy - is it serving the local demographic
Our 3 month consulting acceleration includes:
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I’ll assess your store by walking in the customer’s shoes, evaluating all core retail functions like visual merchandising, operations, and in-store marketing. This thorough review informs the customized plan we’ll create to address your specific needs. I’ll provide a detailed video of my findings and a kick-off document outlining key areas for consultation and coaching.
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To truly understand your challenges, I’ll need access to all areas, including back of house and daily routines, to extract valuable insights from management. From there, I’ll design and execute tailored coaching and training programs, either in-person or remotely, to build competence and confidence.
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Throughout this process, you’ll have direct access to me via phone or email. I’m here to partner with you and help elevate your retail operations to the next level.
Paul
Global Business Stretagy
"Not only does Kayleigh possess a wealth of retail experience with knowledge of the many roles that exist across the retail industry, she is also that 'one of a kind' person who can almost instantly identify your strengths / USP and outline a clear plan for you to showcase your talents whilst simultaneously giving you a huge injection of self-belief and energy."
To Summarise - phew, that was alot!
Not your standard retail consultant! If you want an egotistical, jargon hothead, who seems to know it all but cannot influence any change or gain the commitments required from store teams, then I can recommend a few places. Ufff, those businesses are so outdated - I'm thinking of offering a coaching service to consultants who want to modernise their approach!
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Anyway, let's get back to you!
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If you want someone who 'gets people' more specifically, Gen X, Millennials and Gen Z, someone grounded but extremely proven in retail leadership and someone who actually cares about your results, then look no further.
Choosing to partner with Kayleigh through retail consulting services really tools up your team for huge success. This is an ideal solution if you need to see improvements but just don't have internal resource to deliver this.
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Kayleigh is an experienced Retail Management Consultant and has successfully impacted the lives of people from store doors to corporate floors.
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Hit the ENQUIRE NOW button below and let's get some dates in the calendar.
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We are not generalists, we are specialists, in all things retail and people.
Our retail consulting services will bring you clarity across the board to add more revenue to your business.
Customer Experience or General Retail Consulting?
If you would like to discuss something more bespoke or have me present in your stores more often, I can tailor a retail coaching package for you.
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What are you waiting for? Let's do this and move forward!
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WARNING: Our Retail Consulting Services will result in more sales, highly engaged teams and happier customers!
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