If you can solve this problem, you'll solve EVERY problem. Customer Service Client Experience Consumer Journey However you name yours,...

Retail performance; the mind is triggered to think about UPT, Sales, Conversion, Mystery Shop, Audit, Shrinkage, ATV, Payroll and more....

Are you happy with single digit conversions in your retail stores? Do you think it is possible to get high double digit? I'm here to tell...

Employee “I’m resigning” Employer “Why, you’re doing great” Employee “I’ve been offered a next step with better benefits” 1 week later......

Leading with heart is the greatest value I hold. I will always observe and listen before taking action. So what happens when this...

WTF is a personal brand? Simply put...you've heard of Starbucks right? Nike? McDonalds? They are huge brands. You have associated...

Anyone who knows me, will have experienced my intensity of standards. Both personally and professionally. How you show up for yourself is...

In 2019 I attended the World Retail Congress in Amsterdam. As I explored the fireside chats, the big stage interviews and panel...

Ever heard of the phrase 'activity breeds activity? You've seen this - someone in the store is putting out a rail of new items or moving...

At Gymshark we are encouraged to truly be ourselves. This is the latest post from the brand. How many other businesses walk this talk?...

The devil is in the detail Retail is detail You may be familiar with these terms So why is it, time and time again we, as consumers are...

On an average day, we scroll around a mile of content through our phones. We consume content like a child consumes cake at a party! So...

Nothing ever happened without intention. Without making a firm decision. We are creators and we hold exponential power within us!...

If you are reading this, maybe your role was made redundant recently, perhaps your role is at risk. I get it. I really do. In 2020, after...

Going to the same place of work day after day can get pretty tiring, dare I say it, tedious at times! The same time consuming commute,...

Sell. The definition is: to give or hand over something in exchange for money. This seems fair, right? Do you feel bad when you buy your...

My first job at 16 paid me £3.25, it was the entry level of a Sales Associate in the North of the UK, and yet, the most incredible way to...

All it takes is one person to spread the poison and infect other team members. Before you know it, the culture is toxic, people stop...

What will stores look like up and down our high streets and inside malls? How will the store teams interact with customers and, each...

Over the last 2 decades, I have interviewed thousands of people and directly hired them into all kinds of roles; the very best interviews...