If you have had the great fortune of working for someone who made you feel you could achieve anything, then the chances are, you already...

Career Confidence

It doesn't take an awful lot of effort to stand out in retail customer service offering today. Recently, I ventured out on a shopping...

Store based or field role? Got you covered! Now, before scrolling all the way down to the bits that you want to know - I see you, I...

Firstly, leadership need to engage themselves. We cannot expect a retail employee to suddenly switch on motivation and engagement because...

Those moments before an interview can often feel like pre exam. Wondering to yourself what am walking into? No matter how much...

That feeling of infuriation rising up under your skin, you feel blood rushing to your face as you bite your tongue and press your lips...

If today you lost your ability to listen - all sound was to disappear in a flash of a moment, what would you do? Besides the obvious...

Entering The House Of Rituals in central Amsterdam, you are immediately immersed into a world where all of your senses are expanded....

1 year ago I wrote a post on LinkedIN that literally changed the course of my life forever. This is no exaggeration. I had no content...

Your CV should be like fireworks! BOLD, EXCITING and leaving the viewer feeling 'WOW' - I want to see more. Writing your CV can feel like...

The phrase “war for talent” was first coined in 1997 by Steven Hankin of McKinsey. In their 2001 book The War for Talent, authors Ed...

Out of sight, out of mind? This is a real concern for the modern workplace and one that needs to be addressed before catastrophic...

Managing people and managing tasks are completely separate things - you probably know this. A great task manager keeps you safe in the...

If you can solve this problem, you'll solve EVERY problem. Customer Service Client Experience Consumer Journey However you name yours,...

Retail performance; the mind is triggered to think about UPT, Sales, Conversion, Mystery Shop, Audit, Shrinkage, ATV, Payroll and more....

Are you happy with single digit conversions in your retail stores? Do you think it is possible to get high double digit? I'm here to tell...

Employee “I’m resigning” Employer “Why, you’re doing great” Employee “I’ve been offered a next step with better benefits” 1 week later......

Leading with heart is the greatest value I hold. I will always observe and listen before taking action. So what happens when this...

WTF is a personal brand? Simply put...you've heard of Starbucks right? Nike? McDonalds? They are huge brands. You have associated...