Retail Leadership, Customer Experience and Training Blogs

…Well…with this one, we’re diving into some difficult matters, but no trigger warning needed. PROMISE! If the title is bringing back some chilling flashbacks🥶, good.  It means you learned something worth keeping. Use these experiences as guiding lights to valuable lessons.  Is it better to avoid conflict or embrace it? Deflect…or use it? Time to find out! Let’s dive into it and help YOU and your store re-store balance. ( see what I did there 👀)  Most of us don't like work c

Morning gathering? Team Huddle? Five to thrive?  If you have employees, or have been one (trust me I know) , these words could be the start to a terrifying scenario. Before you flinch to the sound of the word MEETING, especially with MORNING by its side, stay with me.  After you read this article, the stress will be gone (besides helpful, it can actually be q uite  fun ). Don’t forget!  Your business and your store IS your team. And when your team shines, your store shines ev

Managing a retail team and a store, can feel like you’re walking through fire while jumping hoops and trying to be breezy about it.  I...