So WTF is Retail Customer Experience and Why Does it Matter?
Do you work in retail? I don’t mean only on ‘the shopfloor’ by the way! You could be the COO, a District Manager, a Merchandiser, a...
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Retail Leadership, Customer Experience and Training Blogs
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Kayleigh Fazan
- Jan 14
- 5 min
Retail Brands Can Only Grow as Much as Their Staff's Mindset
Yes, retail is struggling. Yes, surviving on the high street is more challenging than ever. And yes, our industry has indeed got a higher...
72 views0 comments
Kayleigh Fazan
- Jan 6
- 4 min
Curiosity in Sales? A MUST to Survive OMNI Retail! (What to Do)
You've heard of scripts (ugh) and positive body language, but have you been focusing on curiosity in sales? Most retail stores overlook...
81 views0 comments
Kayleigh Fazan
- Nov 23, 2022
- 5 min
Retail Staff Turnover Is High: Is It Time We Simply Accept This?
Let’s face it: everyone knows that retail turnover is high—much higher than most industries. But what does that mean for your stores...
577 views0 comments
Kayleigh Fazan
- Nov 1, 2022
- 6 min
Top Retail KPIs to Thrive in the OMNI World (& What to Ditch)
Still evaluating your store’s success based on Average Transaction Value and the usual hard KPIs in retail? I’m afraid that’s as...
206 views0 comments
Kayleigh Fazan
- Oct 18, 2022
- 5 min
Are Store Managers Necessary In Retail’s Digital Age? (Kinda)
Spend most their time behind the scenes, working on admin? That’s bad news! Store managers are necessary, but you MUST change your approach.
344 views0 comments
Kayleigh Fazan
- Sep 11, 2022
- 5 min
How to Make More Sales in Retail Through the Power of YES
When trying to figure out how to make more sales in retail, most businesses overcomplicate it. Stealing a strategy that doesn’t align...
187 views0 comments
Kayleigh Fazan
- Jul 11, 2022
- 6 min
Will Retail Survive?
Supply chain chaos, bestsellers unavailable in-stores, low staff morale, shabby shop-fits all paired with lack lustre leadership points...
50 views0 comments
Kayleigh Fazan
- Jul 5, 2022
- 6 min
Leadership in Retail? It Starts with YOU (Yes, For Real)
You’re an ambitious Manager craving to make more of an impact within your store or company, but something’s holding you back. How can you...
89 views0 comments
Kayleigh Fazan
- Jun 21, 2022
- 7 min
Retail Career Progression: From Sales Advisor to Head of Retail! What you Need to Know.
Do you sense a crushing, muddled abyss between your current role and that of your dreams? Trust me: you don’t have to stay stuck forever!...
177 views0 comments
Kayleigh Fazan
- May 9, 2022
- 7 min
How to Build a High-Performing Team in Retail & Truly Stand Out
There are teams, and then there are high-performing teams in retail, much like there are disposable fast fashion garments and durable...
253 views0 comments
Kayleigh Fazan
- Apr 2, 2022
- 6 min
Confidence in Interviews: Why & How to Focus on Your Energy
Let me guess; whenever your CV earns you an interview, you start researching the company and ironing your shirt, maybe polishing your...
72 views0 comments
Kayleigh Fazan
- Mar 20, 2022
- 7 min
Phygital Retail: A Blessing or a Curse? And Can It Work for You?
From smart mirrors to in-store tablets, a phygital retail model could bring the wow factor back into some brick-and-mortar locations. Is...
416 views0 comments
Kayleigh Fazan
- Mar 5, 2022
- 6 min
Is Retail a Career? From Shop Floors to Climbing the Ladder
There are so many misconceptions around this industry that I can’t blame you for wondering ‘is retail a career, or is it just an...
471 views0 comments
Kayleigh Fazan
- Feb 6, 2022
- 5 min
Does the Future of Retail Include Sales Associates? Mmh, Kinda
When it comes to mid-tier and luxury brands, a team of entry-level sales associates is no longer the future of retail. Not any more than...
196 views0 comments
Kayleigh Fazan
- Jan 23, 2022
- 4 min
The Revolving Door: Why Your Staff Keep Leaving
The cost of losing an employee is expensive. Retail is plagued by one of the highest staff turnover rates at well over 60%. If you didn't...
115 views0 comments
Kayleigh Fazan
- Jan 9, 2022
- 5 min
Personal Branding in Retail: Authenticity Over Scripted Parrots!
People buy from people… not robot-sounding employees! Never considered personal branding for your retail staff? Or, worse, have you been...
226 views0 comments
Kayleigh Fazan
- Dec 20, 2021
- 8 min
Why Are Retail Team Building Activities Important? #DreamTeam
From workshops to fun challenges, why are team building activities important? And why even more so for retail? You’ve heard countless...
60 views0 comments
Kayleigh Fazan
- Dec 14, 2021
- 5 min
What Interview Questions to Ask
Ask better questions, get better answers. Ask the best questions, find the best candidate! Have you ever prepared for an interview, got...
64 views0 comments
Kayleigh Fazan
- Dec 6, 2021
- 6 min
Are CVs Outdated? Yes & No: Here's What You Actually Need
Maybe you’re frustrated for being expected to condense your entire work experience and potential into these documents. Perhaps you find...
151 views0 comments
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