Retail Leadership, Customer Experience and Training Blogs

My first job at 16 paid me £3.25, it was the entry level of a Sales Associate in the North of the UK, and yet, the most incredible way to start my retail life. I remember my first months wage was around £85 then the months after £150-£250. I felt so rich! I had very little knowledge about money, other than 'it doesn't grow on trees' and one must look after the pennies; which, I did. Each month I'd save at least £100 into my Post Office savings account and some months later, u

All it takes is one person to spread the poison and infect other team members. Before you know it, the culture is toxic, people stop...

What will stores look like up and down our high streets and inside malls? How will the store teams interact with customers and, each...