Retail Leadership, Customer Experience and Training Blogs

It doesn't take an awful lot of effort to stand out in retail customer service offering today. Recently, I ventured out on a shopping...

Store based or field role? Got you covered! Now, before scrolling all the way down to the bits that you want to know - I see you, I understand your need for fast information. But before you do this, I want to let you know the following information will also and it is worth taking the time to read through this so that you can truly master the interview process; especially if you are wanting to land that next-level, ideal role. Interviewers are busy people. Retailers are one of

Firstly, leadership need to engage themselves. We cannot expect a retail employee to suddenly switch on motivation and engagement because the company decided to roll-out the latest initiative or incentive. Retail employees look upwards to leadership and mirror their behaviours. As such, leaders have a duty of care for their teams, and I think you'll agree the leaders who have the most engaged teams with the best levels of staff retention are the leaders who make their people