Retail Leadership, Customer Experience and Training Blogs

The little things are bigger than you think.  Huh? What do I mean?  Get your coffee (or tea ☕) and let me tell you a little bit more...

You probably think that membership sign-ups are all about discounts, special offers, or just another way to squeeze loyalty out of a...

Here’s a wild thought: A customer win doesn’t always come when someone is leaving the store with a bag in hand. What is the real win you...