Retail Leadership, Customer Experience and Training Blogs

Ah, the dreaded retail interview! It's like stepping into a battlefield, armed with your resume and an unsteady smile, ready to conquer the army. So many questions whirling around your mind, like... Are they going to value my experience Will they see my potential Are they going to actually like me Will they want me to expand and give examples Well dear friend, we at The International Retail Academy are ready to help sharpen the tools in your toolkit Fear not, fellow warri

Still evaluating your store’s success based on Average Transaction Value and the usual hard KPIs in retail? I’m afraid that’s as anachronistic as focusing all your social media efforts on MySpace during the age of Instagram and TikTok! If you want your stores to succeed during the phygital revolution ⁠ — and of course, you do ⁠— you need to change your focus. This includes prioritising the retail KPIs that take this new normal into consideration . Let me show you why (and how

Spend most their time behind the scenes, working on admin? That’s bad news! Store managers are necessary, but you MUST change your approach.

Supply chain chaos, bestsellers unavailable in-stores, low staff morale, shabby shop-fits all paired with lack lustre leadership points to one depressing future - retail is dying. In fact, retail has only been surviving on a knife edge for many years. Back in the 90's, 00's and even 2010's brands were scaling fast. Speed to open up as many retail sites as possible was the goal. Physical presence was king! Footfall was booming! Open in Europe! Open in The Middle East! Open in

You’re an ambitious Manager craving to make more of an impact within your store or company, but something’s holding you back. How can you showcase your leadership in retail if you’re the first one to doubt your skills and confidence? Before you can impress others, you must believe in yourself. Mindset matters. You’ve probably already heard that “leaders aren’t born: they’re made,” haven’t you? Well, I’d like to add something. You can make yourself a leader. A confident one, t