Retail Leadership, Customer Experience and Training Blogs

Top Retail KPIs to Thrive in the OMNI World (& What to Ditch)

Still evaluating your store’s success based on Average Transaction Value and the usual hard KPIs in retail? I’m afraid that’s as...

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Will Retail Survive?

Supply chain chaos, bestsellers unavailable in-stores, low staff morale, shabby shop-fits all paired with lack lustre leadership points...

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Performance. NOUN. How Are Your Teams Presenting Themselves On The Retail Stage?

Retail performance; the mind is triggered to think about UPT, Sales, Conversion, Mystery Shop, Audit, Shrinkage, ATV, Payroll and more....

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