Retail Leadership, Customer Experience and Training Blogs

Still evaluating your store’s success based on Average Transaction Value and the usual hard KPIs in retail? I’m afraid that’s as anachronistic as focusing all your social media efforts on MySpace during the age of Instagram and TikTok! If you want your stores to succeed during the phygital revolution ⁠ — and of course, you do ⁠— you need to change your focus. This includes prioritising the retail KPIs that take this new normal into consideration . Let me show you why (and how

Supply chain chaos, bestsellers unavailable in-stores, low staff morale, shabby shop-fits all paired with lack lustre leadership points to one depressing future - retail is dying. In fact, retail has only been surviving on a knife edge for many years. Back in the 90's, 00's and even 2010's brands were scaling fast. Speed to open up as many retail sites as possible was the goal. Physical presence was king! Footfall was booming! Open in Europe! Open in The Middle East! Open in

Retail performance; the mind is triggered to think about UPT, Sales, Conversion, Mystery Shop, Audit, Shrinkage, ATV, Payroll and more....