Retail Leadership, Customer Experience and Training Blogs

Top Retail KPIs to Thrive in the OMNI World (& What to Ditch)

Still evaluating your store’s success based on Average Transaction Value and the usual hard KPIs in retail? I’m afraid that’s as...

Are Store Managers Necessary In Retail’s Digital Age? (Kinda)

Spend most their time behind the scenes, working on admin? That’s bad news! Store managers are necessary, but you MUST change your approach.

Will Retail Survive?

Supply chain chaos, bestsellers unavailable in-stores, low staff morale, shabby shop-fits all paired with lack lustre leadership points...

Leadership in Retail? It Starts with YOU (Yes, For Real)

You’re an ambitious Manager craving to make more of an impact within your store or company, but something’s holding you back. How can you...

Performance. NOUN. How Are Your Teams Presenting Themselves On The Retail Stage?

Retail performance; the mind is triggered to think about UPT, Sales, Conversion, Mystery Shop, Audit, Shrinkage, ATV, Payroll and more....