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Retail Leadership, Customer Experience and Training Blogs
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Kayleigh Fazan
Nov 1, 20226 min read
Top Retail KPIs to Thrive in the OMNI World (& What to Ditch)
Still evaluating your store’s success based on Average Transaction Value and the usual hard KPIs in retail? I’m afraid that’s as...
297 views


Kayleigh Fazan
Oct 18, 20225 min read
Are Store Managers Necessary In Retail’s Digital Age? (Kinda)
Spend most their time behind the scenes, working on admin? That’s bad news! Store managers are necessary, but you MUST change your approach.
404 views


Kayleigh Fazan
Jul 11, 20226 min read
Will Retail Survive?
Supply chain chaos, bestsellers unavailable in-stores, low staff morale, shabby shop-fits all paired with lack lustre leadership points...
53 views


Kayleigh Fazan
Jul 5, 20226 min read
Leadership in Retail? It Starts with YOU (Yes, For Real)
You’re an ambitious Manager craving to make more of an impact within your store or company, but something’s holding you back. How can you...
104 views

Kayleigh Fazan
Jul 19, 20214 min read
Performance. NOUN. How Are Your Teams Presenting Themselves On The Retail Stage?
Retail performance; the mind is triggered to think about UPT, Sales, Conversion, Mystery Shop, Audit, Shrinkage, ATV, Payroll and more....
6 views
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