Retail Leadership, Customer Experience and Training Blogs

Still evaluating your store’s success based on Average Transaction Value and the usual hard KPIs in retail? I’m afraid that’s as...

Spend most their time behind the scenes, working on admin? That’s bad news! Store managers are necessary, but you MUST change your approach.

Supply chain chaos, bestsellers unavailable in-stores, low staff morale, shabby shop-fits all paired with lack lustre leadership points...

You’re an ambitious Manager craving to make more of an impact within your store or company, but something’s holding you back. How can you...

Retail performance; the mind is triggered to think about UPT, Sales, Conversion, Mystery Shop, Audit, Shrinkage, ATV, Payroll and more....