Retail Leadership, Customer Experience and Training Blogs

Yes, retail is struggling. Yes, surviving on the high street is more challenging than ever. And yes, our industry has indeed got a higher...

You've heard of scripts (ugh) and positive body language, but have you been focusing on curiosity in sales? Most retail stores overlook...

Let’s face it: everyone knows that retail turnover is high—much higher than most industries. But what does that mean for your stores...