Retail Leadership, Customer Experience and Training Blogs

May 18, 20237 min read

The Power of Customer Service: How Employee Softskills Drive Business Success

When was the last time you experienced customer service that really made you feel something? As in...you felt inspired, educated,...

56 views

Apr 14, 20238 min read

Unsubscribing to Boring Retail Email Marketing: a New Trend?

UNSUBSCRIBE! Bore off, I am not interested in you shoving products down my throat - seriously, it's getting boring now and instead of...

108 views

Feb 17, 202312 min read

So WTF is Retail Customer Experience and Why Does it Matter?

Do you work in retail? I don’t mean only on ‘the shopfloor’ by the way! You could be the COO, a District Manager, a Merchandiser, a...

382 views