Retail Leadership, Customer Experience and Training Blogs

All it takes is one person to spread the poison and infect other team members. Before you know it, the culture is toxic, people stop...

What will stores look like up and down our high streets and inside malls? How will the store teams interact with customers and, each...

Over the last 2 decades, I have interviewed thousands of people and directly hired them into all kinds of roles; the very best interviews...