Retail Leadership, Customer Experience and Training Blogs

Ah, the dreaded retail interview! It's like stepping into a battlefield, armed with your resume and an unsteady smile, ready to conquer the army. So many questions whirling around your mind, like... Are they going to value my experience Will they see my potential Are they going to actually like me Will they want me to expand and give examples Well dear friend, we at The International Retail Academy are ready to help sharpen the tools in your toolkit Fear not, fellow warri

When was the last time you experienced customer service that really made you feel something? As in...you felt inspired, educated, intrigued, cared about? Let me guess, errrr ages ago, maybe never? The customer service crisis has been around for ages and it's only getting worse. But why? Well, it all starts with people doesn't it. recruiting the right people who simply love to serve and learn about guests-clients-customers. If the people recruited into your retail business h

UNSUBSCRIBE! Bore off, I am not interested in you shoving products down my throat - seriously, it's getting boring now and instead of nurturing me you're actually agitating me. So, I'm taking back control and unsubscribing. Put that into your demographic, tiering buckets and smoke it! Ok, so this maaaaay seem a little harsh but COME ON can brands please be a little bit smarter when it comes to landing in my inbox? Email marketing has long been a practice for retailers to co