Retail Leadership, Customer Experience and Training Blogs

Let me guess; whenever your CV earns you an interview, you start researching the company and ironing your shirt, maybe polishing your shoes but… have you also considered your energy and confidence in interviews ? While it’s often the last thing job seekers think about— if they focus on it at all—it can actually make or break your interview right from the start. Is confidence important in an interview? Yes, confidence in interviews is extremely important: in fact, 39% of candi

From smart mirrors to in-store tablets, a phygital retail model could bring the wow factor back into some brick-and-mortar locations. Is it always positive, though, or does it come with a few challenges? And most importantly: is a phygital strategy the right investment for your brand? Let’s find out. What does phygital mean in retail? A combination of ‘physical’ and ‘digital’, phigital retail is an omni-channel strategy that consists of implementing e-commerce or AR and VR tr

There are so many misconceptions around this industry that I can’t blame you for wondering ‘is retail a career, or is it just an entry-level option for your university days?’ Maybe you were actually intrigued by the idea of entering or growing within this bustling sector, but you’ve heard so many bad things about it that you’re now put off. Well, let’s find out if it’s just about stacking shelves and working weekends or if there’s more to retail’s career progression. Is retai