Retail Leadership, Customer Experience and Training Blogs

You’re an ambitious Manager craving to make more of an impact within your store or company, but something’s holding you back. How can you showcase your leadership in retail if you’re the first one to doubt your skills and confidence? Before you can impress others, you must believe in yourself. Mindset matters. You’ve probably already heard that “leaders aren’t born: they’re made,” haven’t you? Well, I’d like to add something. You can make yourself a leader. A confident one, t

Do you sense a crushing, muddled abyss between your current role and that of your dreams? Trust me: you don’t have to stay stuck forever! Career progression in retail is definitely a thing, regardless of what your present situation looks or feels like. How do I know for sure? I’ve been in this industry for over twenty years, and I’ve seen so many motivated professionals go from sales advisors to heads of retail or climb the ladder in many different ways. Let me show you how y

There are teams, and then there are high-performing teams in retail , much like there are disposable fast fashion garments and durable ethical clothes, or basic saunas with treatments and spa packages that make you feel pampered like a VIP. In which category does your shop floor staff fall? Here’s how building high-performing teams in retail can help your stores excel, which is essential … now more than ever. Retail is changing: how are you adapting? And I asked how rather th