Retail Leadership, Customer Experience and Training Blogs

There are teams, and then there are high-performing teams in retail , much like there are disposable fast fashion garments and durable ethical clothes, or basic saunas with treatments and spa packages that make you feel pampered like a VIP. In which category does your shop floor staff fall? Here’s how building high-performing teams in retail can help your stores excel, which is essential … now more than ever. Retail is changing: how are you adapting? And I asked how rather th

Let me guess; whenever your CV earns you an interview, you start researching the company and ironing your shirt, maybe polishing your shoes but… have you also considered your energy and confidence in interviews ? While it’s often the last thing job seekers think about— if they focus on it at all—it can actually make or break your interview right from the start. Is confidence important in an interview? Yes, confidence in interviews is extremely important: in fact, 39% of candi

From smart mirrors to in-store tablets, a phygital retail model could bring the wow factor back into some brick-and-mortar locations. Is it always positive, though, or does it come with a few challenges? And most importantly: is a phygital strategy the right investment for your brand? Let’s find out. What does phygital mean in retail? A combination of ‘physical’ and ‘digital’, phigital retail is an omni-channel strategy that consists of implementing e-commerce or AR and VR tr