Retail Leadership, Customer Experience and Training Blogs

Spend most their time behind the scenes, working on admin? That’s bad news! Store managers are necessary, but you MUST change your approach.

When trying to figure out how to make more sales in retail, most businesses overcomplicate it . Stealing a strategy that doesn’t align with their brand just because it seems to have worked for a competitor. Automatically jumping on the latest and most expensive AR technology or a random new craze. Getting their staff to memorise scripts that sound as fake as a £10 Balenciaga bag. Now, don’t get me wrong: I’m not saying you shouldn’t look into new tactics and opportunities. Ho

Supply chain chaos, bestsellers unavailable in-stores, low staff morale, shabby shop-fits all paired with lack lustre leadership points to one depressing future - retail is dying. In fact, retail has only been surviving on a knife edge for many years. Back in the 90's, 00's and even 2010's brands were scaling fast. Speed to open up as many retail sites as possible was the goal. Physical presence was king! Footfall was booming! Open in Europe! Open in The Middle East! Open in