Retail Leadership, Customer Experience and Training Blogs

Transforming Team Meetings into Engaging Rituals If you have employees, or have been one (trust me, I know) , the words "morning gathering" or "team huddle" might send shivers down your spine. But before you flinch at the thought of a meeting—especially one that starts with "morning"—stick with me. After reading this article, I promise the stress will fade away. In fact, it can actually be quite fun ! Your Business and Your Store IS Your Team And when your team shines, your s

Managing a retail team and a store, can feel like you’re walking through fire while jumping hoops and trying to be breezy about it. I know….crazy right? BUT stay with me, because I may not be able to put out the fire myself, I certainly can give you the tools to do it. After these leadership and team culture hacks, coaching and managing your team won’t be one of the million tasks you don’t have the time to do. I know you can manage a team, and if the world was full of rain

The little things are bigger than you think. Huh? What do I mean? Get your coffee (or tea ☕) and let me tell you a little bit more about it. The small, little differences in the way your team operates are the ones that separate a forgettable shopping trip from an unforgettable one, because those micro-moments lead to big impact . Customer loyalty doesn’t come from that 20% discount (everyone can do that). But can everyone have trained teams that can understand body langu