Retail Leadership, Customer Experience and Training Blogs

There are teams, and then there are high-performing teams in retail , much like there are disposable fast fashion garments and durable ethical clothes, or basic saunas with treatments and spa packages that make you feel pampered like a VIP. In which category does your shop floor staff fall? Here’s how building high-performing teams in retail can help your stores excel, which is essential … now more than ever. Retail is changing: how are you adapting? And I asked how rather th

Store based or field role? Got you covered! Now, before scrolling all the way down to the bits that you want to know - I see you, I understand your need for fast information. But before you do this, I want to let you know the following information will also and it is worth taking the time to read through this so that you can truly master the interview process; especially if you are wanting to land that next-level, ideal role. Interviewers are busy people. Retailers are one of

Firstly, leadership need to engage themselves. We cannot expect a retail employee to suddenly switch on motivation and engagement because the company decided to roll-out the latest initiative or incentive. Retail employees look upwards to leadership and mirror their behaviours. As such, leaders have a duty of care for their teams, and I think you'll agree the leaders who have the most engaged teams with the best levels of staff retention are the leaders who make their people

1 year ago I wrote a post on LinkedIN that literally changed the course of my life forever. This is no exaggeration. I had no content plan or knowledge around 'the perfect post', zero expectation of any traction - I just had a thought, typed it out and posted it. Comments came rolling in, my inbox became quickly overloaded and my modest network were sharing the post time and time again. I was overwhelmed with managing all of this yet felt relieved to be of service again. What